Refund Policy
At Sirius Strategic Groups LLC, we aim to provide reliable technology services that meet the agreed requirements of each client. Because our services are often customized and involve time, resources, and development work, refunds are handled according to the nature and stage of the project.
Service Fees
All service fees, project costs, and payment terms will be communicated and agreed upon before work begins. Depending on the project, an upfront payment or deposit may be required to begin development or other services.
Cancellation Before Work Begins
If a client cancels a project before any substantial work has started, they may be eligible for a refund of the amount paid, subject to any applicable processing fees or costs already incurred.
Cancellation After Work Begins
Once work has started, payments may be non-refundable because resources, development time, design work, planning, or other services may already have been provided. Any refund request will be reviewed based on the work completed and costs incurred.
Custom Development Services
For custom software, enterprise solutions, UI/UX design, and DevOps services, refunds are evaluated based on the project scope, milestones completed, deliverables provided, and applicable agreement between Sirius Strategic Groups LLC and the client.
Refund Requests
To request a refund, please contact us with your name, project details, payment information, and reason for the request. We will review the request and respond within a reasonable period.
Approved Refunds
If a refund is approved, it will generally be issued using the original payment method. Processing times may vary depending on the payment provider or financial institution.
Non-Refundable Costs
Third-party fees, payment processing charges, completed services, purchased licenses, external resources, or other costs already incurred on behalf of the client may not be refundable.
Changes to This Policy
Sirius Strategic Groups LLC may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
For refund questions or requests, please contact us:
